Herewith a list of frequently asked questions

We are leaving before our pets, can they stay with the maid / friend / neighbour?
We do Recommend that pets are placed in a registered Pet Boarding Association Kennel. We know that they have full time staff to supervise and care for them with immediate access to veterinary attention. Our kennels are secure. We prefer to collect pets while their owners are there, as often the staff members cannot control dogs and cats which may become insecure/aggressive when their owners are not around. We are extremely proud of our facilities and welcome your inspection.

We are traveling to the United Kingdom / Australia / New Zealand and the pets must go into quarantine for 6 / 8 months.
Will they survive, will they remember us and is it cruel?
Your pets may be unsettled initially but it is in the Quarantine Kennel's best interests to ensure that your pets settle in quickly, are kept warm, given good tasty food and, most of all, are sympathetically cared for and made to feel at home.
We have received numerous letters from owners informing us of the excellent psychological and physical of their pets after completing a 6/8 month quarantine stay. Even if you are unable to visit regularly, your pets will have the same personality when you collect them. They will remember you. There are approximately 20 000 pets in quarantine annually.

When does Animal Travel Services collect my pet? Will my pet have enough space in the travel container?
From the measurements we receive from you, we add a few centimeters to ensure that your pet can stand, sit, lie down and turn around. Too much extra space can add substantially to cost and could cause injury if there is air turbulence. Animal Travel Services will inform you well in advance as to the date and time they will fetch your pet.

What section of the aircraft does my pet travel in?
Your pet will travel in the aircraft's hold, situated below the passenger deck.

Is it heated and pressurized? Will my pet survive?
Yes, this section is heated and pressurized, and it is the pilot's responsibility to know whether or not there are animals on board. Fatalities are unlikely. The flight can be compared to a car drive without a view. We have arranged travel for 21 year old cats, 16 year old dogs, pets on heart pills, diabetics and epileptics - all happily reunited with their owners.

Food and water prior to travel?
No feeding or watering at least 4 hours prior to collection. We recommend that your pets travel on an empty stomach to avoid vomiting or soiling their box. We supply the water containers used in the travel kennel. For international destinations when animals are in transit, they will be transferred to the Animal Hostel, when available, to be fed and watered between connecting flights. Many of the International Airports have separate kennel areas where animals are placed during this time. For instance, one International Airport has 22 "animal stewards" attending to the thousands of animals passing through the airport.